Returns, Payments and Shipping Policy for Racewax.com

Our 100% satisfaction guarantee means that each item you purchase at RaceWax.com meets your high standards or you can return it within 7 days for a replacement or refund. You can count on everything we sell to perform as stated. RaceWax.com offers quality products and stands by them.

Please return merchandise with all original parts and packaging. Prior to shipping, please call to obtain an RMA number to be displayed on the outside of the package. Returns must be shipped within 7 days of the RMA number being issued. It is highly recommended that the item(s) be packaged well to avoid damage; it is for your benefit that we recommend tracking be added to your shipment.

Shipping charges are not reimbursed for returns of items ordered in error. However, we understand that mistakes happen and we would be happy to help you obtain the products that you need. If you ordered items in error, contact us at 888-475-4929 and explain your error. We will work to devise a solution to your satisfaction.

We will reimburse you for shipping costs associated with returns of products that were damaged in transport to you, or for products received as defective. We do NOT charge restocking fees on returns.

Credit cards accepted: American Express; Visa; Mastercard; Discover.

Electronic payment methods accepted: Google; Paypal.

We strive to ship orders in 24 - 48 hours. Standard shipping is USPS Priority (the exception being any order containing liquid products must ship Parcel Post or UPS ground). USPS-shipped orders placed before noon will likely ship on the same day. Most orders after noon will ship the day after the order is placed. If you have any special/urgent requests please contact us and we will do our best to honor them.

Orders over $30 ship free by USPS Priority. This applies to all orders shipped to USA addresses. However, orders containing liquid products will ship UPS Ground. RaceWax.com is the only ski and snowboard shop that ships Priority on orders that qualify for free shipping; our competitors ship free orders with 1-2 week delays.

For UPS Air shipments orders must be placed before 8 AM EST to be shipped same day. Same day shipping may be possible after 8 AM but you must call to confirm. How are shipping days counted? First note that a business day does not include Saturdays, Sundays or holidays, and the day you ordered does not count as a business day.

• UPS Ship Dates: Order placed 7 AM EST on Monday ships Monday; order placed 10 AM Monday ships Tuesday, but may ship Monday if confirmed by phone; orders placed after 3 PM Monday are not likely to be able to be shipped same day and would ship on Tuesday. Our UPS pickup is 4 PM, Mon-Fri.
• Saturday is not a UPS delivery day, Monday through Friday only. It may be possible to ship a UPS on a Saturday; call to confirm.
• UPS Example 1: A package shipped on Monday that takes 2 business days would arrive on Wednesday, the second business day after the ship date.
• UPS Example 2: A package shipped on Friday that takes 2 business days to arrive would arrive on Tuesday, as you do not count the day shipped as a business day, Saturday does not count, but Monday counts as a business day.

Again to be clear, a UPS ship date is valid if the order is placed before 8 AM or voice confirmation is obtained by calling our office.

Foreign shipping is by USPS First Class, Priority or Express.

• First Class delivery is 2-4 weeks.
• Priority delivery is 6-10 business days.
• Express delivery is 3-5 business days.
• Liquid products cannot be shipped to foreign countries.
• Customs forms will display the actual purchase amount and shipments will not be marked as gifts.

To view real-time shipping costs to foreign countries:

• Add one or more items to the shopping cart
• Start the checkout process by clicking the green Checkout button and complete the billing and shipping address forms
• This will lead to the cost options being displayed on the confirmation page (this is before you are asked to pay)
• At this point you can add/subtract items from the shopping cart (click the cart link in the upper right corner of the website to go back to the cart) and the shipping will update in real time in the shopping cart from this point on.